Greenville Senior AdvisorWhere do I file a complaint about a Greenville assisted living facility?
With DPH Healthcare Quality, through its online complaint portal launched in March 2026 or by calling 1-800-922-6735 and asking to file a complaint about a health facility.
Give dates, times and names; DPH can investigate any licensed CRCF, nursing home, hospice, home health agency or adult day center.
Who handles abuse of a nursing home or assisted living resident in South Carolina?
The Long Term Care Ombudsman Program, under the Omnibus Adult Protection Act: the Appalachian Council of Governments program (864-242-9733) for Greenville, Anderson and Pickens counties, and Upper Savannah COG ((864) 941-8070) for Laurens County.
SLED's Vulnerable Adults Investigations Unit handles state-operated facilities. Call 911 if someone is in danger.
Who handles abuse of an older adult living at home?
S.C. Department of Social Services Adult Protective Services, at 1-888-227-3487 (1-888-CARE4US) or online.
APS also handles self-neglect when an adult can no longer care for themselves safely.
Can a CRCF raise fees without notice in South Carolina?
No. The admission agreement must give at least 30 days' advance notice of any change in fees for care, services or equipment (Regulation 60-84, Section 901.A.3).
A regional ombudsman can help if a facility does not follow its agreement.
Can a CRCF hold a resident's money?
Only on the resident's written request, with an accurate accounting, receipts and a quarterly balance report to the resident, and never handing money to anyone, including family, without the resident's written consent (Regulation 60-84, Section 902).
The licensee may serve as representative payee for benefits.
What is the Bill of Rights for Residents of Long Term Care Facilities?
A South Carolina law (S.C. Code 44-81-10 and following) that guarantees residents of CRCFs and nursing homes rights including dignity, privacy, managing their own affairs, voicing grievances without retaliation and receiving visitors; staff must be trained on it.
DPH publishes the bill of rights in English and Spanish.
What can a family do if a CRCF wants to discharge a parent?
Ask for the reason in writing and which provision of Regulation 60-84 it relies on, ask whether a physician has examined your parent as the regulation requires when a condition changes, and call the regional long-term care ombudsman for free help.
A CRCF must transfer a resident within 30 days when its care, combined with outside services such as hospice or home health, can no longer meet the resident's needs, and the administrator must coordinate the move with the family. A discharge for another reason, such as a complaint the family made, is worth challenging with the ombudsman's help.
